Rithmic - Connection Issues and Troubleshooting

If you're encountering connection issues with MotiveWave through Rithmic, usually they are coming from the connection and are related either to your credentials or the account.

You might see error messages like "Connection failed...Please contact the FCM/IB..." :

Or " Error creating instance code: Code: 1 Message: os error"

On Mobile platform, you might get error message like this :" Error connecting to system... error code: 13 msg...."

In this case, there are a few Troubleshooting steps you could try:

• Double-check credentials and server: Ensure you have entered the correct username, password, and have selected the right server. Be aware that non-ASCII characters in your credentials can sometimes cause issues. In this case, you might need to create new credentials.

• Verify your login: Test if you are able to access or log into the account using Rithmic's free RTrader or RTrader Pro software found here: https://www.rithmic.com/rtraderpro . Alternatively, you can also try logging in via the Rithmic web portal: https://rtraderpro.rithmic.com/rtraderpro-web/ .

• VPN or Security Software: Make sure to check whether your VPN or any special security software is enabled, since Rithmic may not function correctly and can cause issues.

If you are not able to login via the web or software, then you would need to contact your broker and have them check your account.

Freezing Login Screen: In case the login screen freezes, this might indicates a temporary server issue on Rithmic's side, so try logging in again after a few minutes. If the problem persists, please follow the troubleshooting steps mentioned above.

For the error message :" Error creating instance code: Code: 1 Message: os error", one thing to check is if the username of your operating system contains non-English character, such as ú, á, ý, š, ö, ñ, etc. The issue likely stems from improper locale configuration, leading to failures when handling file paths that include non-ASCII characters in directory names. In this case, you can try create a different username that does not contain regional characters.

If you continue to experience difficulties, please reach out to our Support team at [email protected] for further troubleshooting.