# Troubleshooting and Support

### Troubleshooting and Support

Encountered an issue? Don't worry! Check out the troubleshooting tips below or [contact](https://www.motivewave.com/contact.htm) our support team for assistance.

### Common Issues and Solutions:

1. **Application Won't Launch:**

Ensure that your system meets the minimum requirements outlined in the [System Requirements ](/user-guide/quick-start-guide.md#system-requirements)section. Try restarting your computer and launching the application again. Check for any antivirus or firewall software that may be blocking the application and temporarily disable it to see if the issue persists. 

2. **Application Crashes or Freezes:**

Make sure you have the latest updates installed for your operating system and graphics drivers including the latest version of MotiveWave™. Try closing other applications and background processes that may be consuming system resources. 

3. **Performance Issues:**

Close unnecessary tabs, windows, or applications running in the background to free up system resources. Adjust the application settings to optimize performance, such as reducing the number of studies, charts or tickers. If you are using Order Flow studies such as Volume Imprint, try reducing  your Imprint Count or selecting Use Historical Minute Bars if you are using a daily timeframe or higher. 

4. **Contact Support:**

If you're unable to resolve the issue using the troubleshooting tips above, our support team is here to help! Contact us via email for prompt assistance with any technical issues, questions, or concerns you may have. Please provide detailed information about the issue you're experiencing, including any error messages or steps to reproduce the problem, to help us assist you more effectively. Please include a copy of all your log files available via the **Help > Log Files** menu within MotiveWave along with a backup of your workspace available via the **File > Backup** menu.

### Support Resources:

* Knowledge Base:  [https://docs.motivewave.com/knowledge-base](https://docs.motivewave.com/knowledge-base/getting-started)
* Community Forums:  <https://forum.motivewave.com/>
* Email Support: [support@motivewave.com ](mailto:undefined)

We appreciate your interest in MotiveWave™ and strive to provide you with the best possible support experience. If you have any feedback or suggestions for improving our support services, please don't hesitate to let us know. We're here to ensure your success with MotiveWave™ every step of the way.


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