# Active Session Exists If MotiveWave is not shutdown properly, your system crashes or you experience network connectivity issues, then the current session will show as active and any further sessions will cause this "Active Session Exists" error to occur. MotiveWave will automatically reset your license key after approximately 15-20 minutes. Please contact during regular US market hours to request a manual reset of your session if you need quicker access. Please use an email subject that makes the issue obvious such as "clear session" or "clear active session". --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.motivewave.com/knowledge-base/connection/another-instance-of-motivewave-is-using-license-key.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.