# Access Log Files

Sometimes in order for the support team to debug an issue, they will need your most recent log files. The log files may contain information to reproduce a problem or error information to indicate where a problem may be occurring in MotiveWave and do not contain any confidential or sensitive information, 

There are two locations to access the log files:

**Help Menu** – From the console menu bar, choose **Help > Log Files**

<figure><img src="https://2457682635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTKkuQ4IBYTTbN0oyR7L0%2Fuploads%2FbCbcETAesFOsSYvJ40V8%2Fimage.png?alt=media&#x26;token=88cd9de8-4ac7-4dba-b864-3d3562fec27e" alt=""><figcaption></figcaption></figure>

**Startup Screen** – From the initial startup screen click the **Options** button and then click on **Log Files**

<figure><img src="https://2457682635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTKkuQ4IBYTTbN0oyR7L0%2Fuploads%2Fve6uNjC8TSelorgE8DsJ%2Fimage.png?alt=media&#x26;token=c70bab59-6449-4fcf-9fbb-232e5ffc5bd8" alt=""><figcaption></figcaption></figure>

&#x20;Choosing either of the two above options will open a File Explorer (Finder window on macOS). Sort the files in this folder by Date modified (descending) and attach the top 5 files to an email to: [support@motivewave.com](mailto:support@motivewave.com?subject=See%20Attached%20Log%20Files).

![](https://content.gitbook.com/content/TKkuQ4IBYTTbN0oyR7L0/blobs/ipuh1Tga6s4OnQWj8MLC/access_log_files_03.png)

For most email clients you can simply drag the desired files into an open email window. The example below is using the Gmail client (in Firefox):

![](https://content.gitbook.com/content/TKkuQ4IBYTTbN0oyR7L0/blobs/7u9jZJ022scAmkR4nlcK/access_log_files_04.png)