# Access Log Files
Sometimes in order for the support team to debug an issue, they will need your most recent log files. The log files may contain information to reproduce a problem or error information to indicate where a problem may be occurring in MotiveWave and do not contain any confidential or sensitive information,
There are two locations to access the log files:
**Help Menu** – From the console menu bar, choose **Help > Log Files**
**Startup Screen** – From the initial startup screen click the **Options** button and then click on **Log Files**
Choosing either of the two above options will open a File Explorer (Finder window on macOS). Sort the files in this folder by Date modified (descending) and attach the top 5 files to an email to: [support@motivewave.com](mailto:support@motivewave.com?subject=See%20Attached%20Log%20Files).
For most email clients you can simply drag the desired files into an open email window. The example below is using the Gmail client (in Firefox):
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