Upgrade from a Lower Edition Purchased License to a Higher Edition Purchased License

If you have a lower edition Purchased License and wish to upgrade to a higher edition, MotiveWave will apply the cost you paid for your current lower edition (excluding any discounts, taxes, or currency conversions) towards the upgrade. You will only need to pay the remaining difference between the regular-priced higher edition Purchased License and the cost you paid for your lower edition Purchased License (again, not including any discounts, taxes, or currency conversions). This upgrade must occur within 1 year of your original Purchased License purchase and requires that you have active support and updates on your license at the time of upgrade. An upgrade does not include an additional year of support and updates.

Note: Any sale discount applied during your initial Purchased License purchase is not locked in for a higher edition upgrade.

If there's a sale when you decide to upgrade to a higher edition Purchased License, our Sales team can apply that current sale discount to the remaining difference between the regular-priced higher edition Purchased License and the cost you paid for your lower edition Purchased License (excluding discounts, taxes, or currency conversions).

For this type of upgrade, the process must also be manually created by our Sales team before you can proceed.