# Troubleshooting Interactive Brokers Connection

Here are things to double check when connecting Interactive Brokers (IB) with MotiveWave:\
1\. TWS must be running and you must have a live feed. You can only connect with an IBKR Pro connect and not a Lite account as it does not support API connectivity.\
2\. TWS must be configured as per the following link: <https://docs.motivewave.com/knowledge-base/connection/interactive-brokers-connection>. Pay close attention to the specified port number as this must match the port specific in your MotiveWave workspace.\
3\. If you are accessing your IB account from multiple platforms then you must specify a Client Id other than 0 such as 3:

<figure><img src="/files/Gcpv2uMkW00slZ9mJPcB" alt=""><figcaption></figcaption></figure>

4\. If you have more than 100 active tickers then IB will cut off data for excess symbols. You can check your Active Ticker count within MotiveWave via the ***View > Active Tickers*** menu. If you are showing more than 100, then you would need to close charts and/or watchlists to get the number back down to under 100. Another option would be to purchase  [Booster Packs](https://www.interactivebrokers.com/en/index.php?f=14193) from Interactive Brokers that will allow you to have more than 100 active tickers.\
5\. If you are experiencing charts that are not updating, you can also double check to make sure you have Extended Session selected by right clicking on the chart and then selecting ***Extended Session*** via the right click menu.\
6\. If you have done all the above and it still does not work, then please send email to <support@motivewave.com> with a copy of all your log files available via the ***Help > Log Files*** menu.


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