# Data Loss When you experience data loss, it might occur due to: * **Connection issues**: In this case, you could try right-clicking on the chart > Clear Local Data or go to View menu > Clear Local Data. * You are trading **outside of the RTHs** (regular trading hours). You could try enabling Extended Data by right-clicking on the chart > Show Extended Data or go to View menu > Show Extended Data * **Bad data from server**: You could try "Clear Local Data". In case clearing the local data does not work, the problem might be on the connection sides, you would need to reach out your brokers. If you are using CQG connection, you could email , since we might be able to fix it on our side. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.motivewave.com/knowledge-base/support/data-loss.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.