Data Loss

When you experience data loss, it might occur due to:

• Connection issues: In this case, you could try right-clicking on the chart > Clear Local Data or go to View menu > Clear Local Data.

• You are trading outside of the RTHs (regular trading hours). You could try enabling Extended Data by right-clicking on the chart > Show Extended Data or go to View menu > Show Extended Data

• Bad data from server: You could try "Clear Local Data". In case clearing the local data does not work, the problem might be on the connection sides, you would need to reach out your brokers. If you are using CQG connection, you could email [e-mail], since we might be able to fix it on our side.